Common Problems in Hospitality Industry

Changing Customer Expectations Problem: Guests now demand personalised, tech-enabled, and seamless experiences.

Impact: Negative reviews. Lower customer loyalty. Competitive disadvantage.

Causes: Influence of apps and aggregators like Airbnb, Booking.com. Demand for eco-friendly and wellness-oriented experiences.

Seasonality and Unpredictable Demand : Problem: Business heavily affected by seasons, holidays, global events, and even weather.

Impact: Unstable revenue. Overstaffing or understaffing. Poor resource utilisation.

Causes:Dependence on tourism patterns. Events like pandemics or natural disasters. Economic slowdowns and political instability.