Common Problems in Retailer Industry

Technological Adaptation and Cybersecurity

Key Issues: Need for constant digital transformation (POS, CRM, ERP, e-commerce platforms). Smaller retailers lack the resources for tech upgrades. Vulnerability to data breaches and cyberattacks.

Impact: Poor tech can lead to inefficiencies and bad customer experience. Security breaches damage brand reputation and incur heavy fines.

Labor Shortages and Employee Retention

Key Issues: Difficulty in hiring and retaining skilled retail workers. Low wages and poor working conditions in some retail segments. Training and up skilling are often overlooked.

Impact: Reduced customer service quality. Higher recruitment and training costs.